Terms of Service
Last Updated: February 2026
Welcome to Balanz & Beonn! These Terms of Service (“Terms”) govern your access to and use of the Balanz & Beonn mobile application and related services (collectively, the “Service”) provided by Balanz & Beonn (“Company,” “we,” “our,” or “us”).
By downloading, accessing, or using the Service, you agree to be bound by these Terms. If you do not agree to these Terms, do not use the Service.
1. Acceptance of Terms
By creating an account or using the Service, you confirm that:
- You are at least 13 years of age (or 16 in the EU)
- You have the legal capacity to enter into these Terms
- You will comply with these Terms and all applicable laws
If you are using the Service on behalf of an organization, you represent that you have authority to bind that organization to these Terms.
2. Description of Service
Balanz & Beonn is a holistic wellness application that provides:
- Health and fitness tracking
- AI-powered personalized insights
- Wellness journaling tools
- Connection to wellness experts
- Health content and educational resources
- Wellness events and challenges
- Corporate wellness solutions (B2B)
3. User Accounts
3.1 Account Creation
To access certain features, you must create an account by providing accurate and complete information. You are responsible for maintaining the confidentiality of your login credentials.
3.2 Account Security
- Keep your password secure and confidential
- Notify us immediately of any unauthorized access
- Not share your account with others
- Not create multiple accounts
3.3 Account Termination
We reserve the right to suspend or terminate your account if you:
- Violate these Terms
- Provide false information
- Engage in fraudulent or illegal activity
- Misuse the Service
4. Health Disclaimer
⚠️ Important: Please Read Carefully
4.1 Not Medical Advice
The Service is for informational and educational purposes only. It is not intended to be a substitute for professional medical advice, diagnosis, or treatment.
4.2 Consult Healthcare Providers
- Always seek the advice of your physician or qualified health provider with any questions regarding a medical condition
- Never disregard professional medical advice or delay seeking it because of information provided by the Service
- If you think you may have a medical emergency, call your doctor or emergency services immediately
4.3 Wellness Experts
Wellness experts and coaches available through our platform provide general wellness guidance, not medical treatment, and are not a replacement for licensed healthcare professionals.
4.4 AI-Generated Content
AI-powered insights and recommendations are based on general wellness principles and your self-reported data, and should be verified with healthcare professionals for medical decisions.
4.5 Assumption of Risk
You acknowledge that physical activity carries inherent risks, you participate at your own risk, and should consult a healthcare provider before starting any fitness program.
5. Acceptable Use Policy
You agree NOT to:
- Use the Service for any illegal purpose
- Impersonate any person or entity
- Upload malicious code, viruses, or harmful content
- Attempt to gain unauthorized access to our systems
- Interfere with or disrupt the Service
- Harvest or collect user information without consent
- Use automated systems (bots, scrapers) without permission
- Post false, misleading, or defamatory content
- Harass, abuse, or harm other users
- Violate any applicable laws or regulations
Content Guidelines: When using community features, you agree not to post offensive, abusive, or discriminatory content, spam, infringing content, or personal information of others without consent.
6. User Content
Your Content: You retain ownership of content you create (journal entries, profile information, etc.). By submitting content, you grant us a non-exclusive, worldwide, royalty-free license to use, store, and display your content solely for operating the Service.
Feedback: Any feedback, suggestions, or ideas you provide may be used by us without obligation to compensate you.
Accuracy: You are responsible for the accuracy of information you provide. Inaccurate health data may result in inappropriate recommendations.
7. Intellectual Property
Our Property: The Service, including its design, features, content, and technology, is owned by Balanz & Beonn and protected by copyright, trademark, and other intellectual property laws.
Limited License: We grant you a limited, non-exclusive, non-transferable, revocable license to use the Service for personal, non-commercial purposes in accordance with these Terms.
Restrictions: You may not copy, modify, distribute, reverse engineer, remove copyright notices, or use our trademarks without written permission.
8. Subscriptions and Payments
Free and Premium Features: The Service may offer both free features and premium subscription plans with additional benefits.
Subscription Terms: Subscriptions automatically renew unless cancelled, prices may change with notice, and cancellations must be done through your app store account.
Refunds: Refund requests are handled according to Apple App Store or Google Play Store policies.
Free Trials: If offered, free trials convert to paid subscriptions unless cancelled before the trial ends.
9. Third-Party Services
Integrations: The Service may integrate with third-party services (health devices, calendars, etc.). Use of these services is subject to their respective terms.
Third-Party Links: We may provide links to external websites. We are not responsible for the content or practices of these sites.
Expert Services: Interactions with wellness experts are between you and the expert. We facilitate connections but are not responsible for the quality or outcome of consultations.
10. Corporate Wellness (B2B)
Employer Programs: If you access the Service through an employer’s wellness program, your employer may have access to aggregated, anonymized data. Individual health data is not shared without your explicit consent. Additional terms from your employer may apply.
B2B Client Responsibilities: Corporate clients agree to obtain appropriate consent from employees, use data only for legitimate wellness program purposes, and comply with privacy laws.
11. Disclaimers
“As Is” Basis: The Service is provided “as is” and “as available” without warranties of any kind, including merchantability, fitness for a particular purpose, non-infringement, or accuracy.
No Guarantee: We do not guarantee uninterrupted or error-free service, accurate results, or that the Service will meet your specific requirements.
12. Limitation of Liability
To the maximum extent permitted by law:
- We shall not be liable for indirect, incidental, special, consequential, or punitive damages
- Total liability shall not exceed the amount you paid in the past 12 months (or $100, whichever is greater)
- This limitation applies to personal injury, data loss, service interruptions, third-party actions, and other damages
Some jurisdictions do not allow certain limitations, so some may not apply to you.
13. Indemnification
You agree to indemnify and hold harmless Balanz & Beonn, its officers, directors, employees, and agents from any claims, damages, losses, or expenses arising from your use of the Service, violation of Terms, third-party rights violations, or content you submit.
14. Termination
By You: You may terminate your account at any time via the account deletion feature or by contacting support@balanz-beonn.com.
By Us: We may terminate or suspend your account immediately if you breach these Terms or for any reason at our discretion.
Effect of Termination: Your right to use the Service ceases immediately, we may delete your data (subject to legal retention), and provisions that should survive will remain in effect.
15. Dispute Resolution
Informal Resolution: Before filing a legal claim, contact us at legal@balanz-beonn.com to attempt informal resolution.
Arbitration Agreement: Disputes not resolved informally shall be resolved through binding arbitration, except claims in small claims court.
Class Action Waiver: You agree to resolve disputes individually and waive rights to class actions or class arbitrations.
Exceptions: Arbitration does not apply to injunctive relief, intellectual property disputes, or small claims court claims.
16. Governing Law
These Terms are governed by the laws of [Your State/Country], without regard to conflict of law principles.
17. Changes to Terms
We reserve the right to modify these Terms at any time. Notice of material changes will be provided via in-app notifications, email, or updated “Last Updated” date. Continued use constitutes acceptance.
18. General Provisions
Entire Agreement: These Terms constitute the entire agreement regarding the Service.
Severability: If any provision is unenforceable, the remaining provisions remain in effect.
Waiver: Failure to enforce any right does not constitute a waiver of that right.
Assignment: You may not assign your rights under these Terms. We may assign our rights without restriction.
Force Majeure: We are not liable for delays or failures due to circumstances beyond our reasonable control.
19. Contact Information
For questions about these Terms, please contact us:
- Email: legal@balanz-beonn.com
- Support: support@balanz-beonn.com
- Address: IFZA Business Park, Dubai Digital Park, Dubai Silicon Oasis, Dubai, United Arab Emirates
- Website: https://balanzbeonn.com
By using Balanz & Beonn, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service.